Shipping Policy

1. Free tracked shipping on every order

2. Basic Standard Shipping

Shipments are handled through our Korea-based international logistics partners. The assigned international and local delivery carriers may vary depending on the destination, service availability and local delivery conditions.

An optional expedited service is also available at checkout: US $40 per order, free on orders of US $120 or more, also with tracking included.

3. Estimated delivery times

The estimates below are transit times after dispatch, not from the moment you place your order, and they are estimates rather than guaranteed arrival dates.

If your country is not covered by one of the regions above, please check availability at checkout or contact our support team.

4. Order processing

Orders are processed within 1–3 business days. Business days exclude weekends and Korean public holidays. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.

5. Tracking your order

Tracking is included with every shipment at no extra charge. Once an order has been dispatched, the tracking number is sent by email and is also available on your order status page. Please allow some time after dispatch for the first tracking events to appear in the carrier's system. If an order is dispatched in more than one parcel, each parcel may have its own tracking number.

6. Customs, duties and taxes

Free Basic Standard Shipping means the delivery charge is free — it does not include import duties, VAT or local customs fees. Where duties or taxes are prepaid at checkout, the amounts shown at checkout apply. Where they are not collected in advance, the customs authority or carrier in your country may charge them on arrival, and these charges are the recipient's responsibility. Duty-free thresholds and customs rules differ by country.

7. Address accuracy

Please make sure your shipping address is complete and accurate at checkout. Once processing has started we cannot guarantee that an address change is possible — contact us as soon as possible at contact_cs@themaroshop.com and we will try to help before dispatch.

8. Delivery delays

Occasionally a parcel is held longer than usual in customs or by the local carrier. These steps are outside our direct control, but if your parcel appears to be stuck, contact us with your order number and we will check the shipment with the carrier.

9. Split shipments

Orders are normally dispatched in a single parcel. If an order occasionally needs to be sent in more than one parcel, you will receive tracking information for each shipment.

10. Failed delivery and returned packages

If a parcel is refused, unclaimed or undeliverable because of an incomplete address, it may be returned to us. We review each case together with the order and carrier records and will contact you about the available options in line with our Refund & Return Policy.

11. Lost or damaged packages

If your parcel appears lost in transit or arrives damaged, contact us promptly with your order number, tracking number and — for damage — clear photos of the outer box, inner packaging and the product. We will review the shipment with the carrier records and advise the next steps.

12. Restricted destinations

The destinations we can ship to are shown at checkout and may change with carrier and regulatory conditions. If a specific item cannot be shipped to your destination, this will be reflected at checkout or we will contact you after review.

13. Contact customer support

For any shipping question, include your order number and tracking number so we can help quickly.

THE MARO SHOP (Operated by PNLBEAUTY)
Email: contact_cs@themaroshop.com
Phone: +82-10-7669-2147
Address: Bldg. B – Unit 722, 301 Incheon Tower-daero, Yeonsu-gu, Incheon 22007, Republic of Korea
Customer Support: Mon–Fri, 09:00–18:00 KST