Shipping Policy
Shipping Policy – THE MARO SHOP
Last updated: November 11, 2025
At THE MARO SHOP (www.themaroshop.com), all orders are shipped directly from South Korea using reliable international carriers with tracking. Please review the details below before placing your order.
✅ Shipping Destinations
We ship internationally to supported destinations worldwide. Available shipping countries and regions are displayed at checkout based on your delivery address.
📦 Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays in Korea).
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
🚚 Shipping Methods & Tracking
- Orders are shipped via international registered mail or equivalent tracked shipping services.
- Tracking information is provided for all supported destinations.
- Shipping carriers may vary depending on destination and local delivery conditions.
⏱ Estimated Delivery Time
Delivery times below are estimates after dispatch and may vary due to customs clearance and local carrier conditions.
- North America (US / Canada): 7–14 business days
- Europe: 7–18 business days
- Asia: 5–12 business days
- Other regions: 10–21 business days
💲 Shipping Rates
Shipping costs are calculated at checkout based on destination, package weight, and order value. Any free-shipping promotions will be applied automatically at checkout if available.
🧾 Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, VAT, or handling fees.
- All customs-related charges are the responsibility of the customer.
- THE MARO SHOP does not prepay customs fees and cannot estimate these charges in advance.
📦 Undeliverable or Returned Packages
If a shipment is returned due to incorrect address, refusal, unclaimed delivery, or failure to pay customs charges, the order may not be eligible for a refund.
📩 Shipping Support
For shipping-related inquiries, please contact us at:
contact_cs@themaroshop.com