Privacy Policy

Privacy Policy – THE MARO SHOP

Last updated: November 11, 2025

Welcome to THE MARO SHOP (www.themaroshop.com). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website and services (the “Services”).

THE MARO SHOP is operated by PNLBEAUTY and uses Shopify as its e-commerce platform. By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Personal Information We Collect

We collect personal information that is necessary to provide and improve our Services. The types of information we collect may include:

  • Contact information: name, shipping address, billing address, email address, and phone number
  • Payment information: payment method details and payment confirmation (processed securely by third-party payment providers; we do not store full card numbers)
  • Account information: username, password, and account preferences (if applicable)
  • Order information: products purchased, order history, returns, and exchanges
  • Device & usage data: IP address, browser type, operating system, and interaction with our website
  • Customer communications: messages and inquiries sent to our customer support team

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process, fulfill, and deliver orders
  • To communicate with you about your orders, shipping status, and customer support requests
  • To manage your account and order history
  • To improve our website, products, and services
  • To send transactional emails (order confirmations, shipping updates, service notices)
  • To send marketing communications, where permitted by law and with your consent
  • To detect, prevent, and investigate fraud or misuse of our Services
  • To comply with applicable legal, regulatory, or tax obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

  • Your consent
  • The performance of a contract (e.g., fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests, provided these do not override your rights

4. How We Share Your Information

We may share your personal information only in the following limited circumstances:

  • With Shopify as our e-commerce platform provider
  • With payment processors, shipping carriers, and service providers who assist us in operating our business
  • With analytics and marketing partners, where permitted by law (you may opt out)
  • When required to comply with legal obligations or to protect against fraud or abuse

To learn more about how Shopify processes personal data, please review the Shopify Privacy Policy or manage your preferences via the Shopify Privacy Portal.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, and personalize content and advertising.

You may manage cookie preferences through your browser settings or supported privacy signals such as the Global Privacy Control (GPC), where applicable.

6. International Data Transfers

Your personal information may be transferred to and processed in the Republic of Korea and other countries where we or our service providers operate.

Where required by law, we implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, and reporting requirements.

When personal information is no longer required, it is securely deleted or anonymized.

8. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.

If you believe that a child has provided us with personal information, please contact us at contact_cs@themaroshop.com, and we will take appropriate action.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Withdraw consent for marketing communications
  • Opt out of targeted advertising or the sale/sharing of personal information, where applicable
  • Request data portability

You can exercise these rights by contacting us at contact_cs@themaroshop.com. You may unsubscribe from marketing emails at any time.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the “Last updated” date and post the revised policy on this page.

13. Contact & Data Controller Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

THE MARO SHOP (Operated by PNLBEAUTY)
Email: contact_cs@themaroshop.com
Phone: +82-10-7669-2147
Address: 20, Convensia-daero 42beon-gil, 302-1102, Yeonsu-gu, Incheon 22001, Republic of Korea
Business Registration No.: 176-26-01534
Data Controller: THE MARO SHOP (Republic of Korea)